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Discussion Starter #1
took my new bike in last week ( less than 350 miles), because of a small oil leak, no problem, they said its covered under warranty.

I told the 19 year old specialist tech that I get an incredible amount of popping on deceleration.........so he gave me the lecture that it is a california bike, they are set to run lean, and they actually have a brass cover so you cant mess with the adjustments, if I want them to drill it out and adjust it, the manufacturer wont cover it.
I said ok, I'm going to have new pipes and jetting in before summer anyway.

Now they call me back today and tell me......." We think the carbs are shot '

I ask if they mean both of them, they said yeah.

fine again, Honda can cover it........they tell me since I bought a 2005, they wont cover it because of how old it is.

WTF......I have had it 5 weeks, 350 miles, they will damn well cover it. So now they are going to graciously call Honda and beg them to honor their freaking manufacturers warranty.

It sounds to me like the dealership makes more from consumer work than they do manufacturer work.....I can tell you, this damn place will get no more of my money, service or product.

I can honestly say, that if Honda wont fix it, it is going to sit at the dealership, and I wont make a payment, my credit score can handle it until I get it removed. It just gets me that they treat you like an idiot, then try to screw you, and act like thay are doing you a favor if they can fix it.

I have always had kawasaki's, this is my first non kawi, and I can say that every kawasaki only dealership i have ever dealt with would never pull this crap, they have always been the utmost in respect.

If you come to socal, I can tell you where not to have service done.

I love the looks of my spirit 1100, I love the way it handles, I am even more than happy with the power.

Even when it developed an oil leak in the side, I thought, oh well, better now than later........but this Honda wont stand by their product crap is ridiculous
 

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That sucks.

I had a bad petcock vacuum assembly and a bad sidestand neutral indicator switch, both of which the original dealer saw and did nothing about.

Mountain Motorsports looked at it, and replaced both parts under warranty. I signed one piece of paper and was done.

I tell you, I would fight to keep these guys now...never been treated so well.

I felt so damned good I just HAD to buy a headlight modulator.
;)
 

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I say that even though this dealership is "handling" the claim with Honda...I would take the bike to a different dealer to have the repairs made. Tell the Honda rep that you don't feel comfortable having them work on your bike.

There is no law that states you have to bring your bike to the purchasing dealership for service...and that you shouldn't penalized by going to a different dealership.
 

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Discussion Starter #4
I called Berts Mega mall where I bought the bike, its like a 90 minute drive there.

They are calling honda and stepping in, letting them know it didnt even get built until november of last year.

so much for being able to go to any authorized service center.......its really the principal that bothers me. With todays economy, and the way riders are always buying stuff.......especially the cruisers and their bling, I would think a dealership would bend over backwards to keep a customer, especially when you are only asking for a warranty to be honored.

Even though I didnt buy it locally, I have spent a ton locally on gear, the quad, off road gear, and gifts for buddies
 

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sdbrit68,
How can it be a 2005 if it was built in Nov of last year?
In any case, don't stay with a dealer that doesn't service you right, you can go to any dealer you want. Also don't argue with a dealer that gives you grief about not buying it from them, you don't really want them to work on your bike anyway.

good luck
earl
 

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SDBrit68,

This is de ja vu all over again. So, I bought a new 05 Spirit 1100 on June 06. I actually could not get them to throw anything extra in because it had Cobras already on it and they told me it was deeply discounted. Seems someone ordered it and then couldn’t pay for it. In any event, I had to get something for free and got them to put the 3 year extended unlimited mileage warrantee on it. Not that I think these are good but what the heck. Then from many posts on this forum I find out that not all is well with my bike, and suspect that the bike was never re-jetted for the pipes. I went in and told them it had problems both starting AND running, and that I wanted them to confirm the jetting had been done and to replace my starter switch (it had left me with a dead bike one day and I work in Orange County, quite some ways to push or have a bike towed). So I began a campaign with my dealership finally sending e-mails to both the owner and the GM, and copying Honda corporate. I mentioned that I had the extended warrantee and suddenly they were willing to look at it. Turns out that one of the most vital parts of the carb (the name escapes me but it looks like a big plunger and they referred to it as a diaphragm). So, someone who has already replied to this post was good enough to put the shop manual on disc and send it to me (thanks dude). After having my bike for several weeks they told me the part never went bad thus it could be up to 6 weeks more to source the part from Honda. I was due to do the ride for kids the following weekend and I again sent e-mails to the GM and owner stating that I insist they rent me a bike for the ride. SUDDENLY, they phoned me up and said it was done. Seems they took the part of a bike in the showroom.

The reason for this long post is two fold, first, I will vouch for and supply any paperwork that you feel might help in showing a trend in this kind of carb problem, and secondly to suggest that these folks do NOT need OR want bad publicity, nor do they want Honda to reduce their CSI (customer satisfaction index, on which they are graded for the sake of determining their place in the line for choosing good stock) so stick it to them with e-mails and e-mail and phone calls and phone calls. How to find out the owners e-mail address or phone number? Simple, phone the receptionist, tell her how lucky she is to work for such a great dealership, then tell her you want to let the top folks in the company know of your amazing satisfaction with the way the staff have handled you and your needs. :lol:

If you need help, I ran an auto dealership for years and love to do this stuff, just PM me. 8)

Good luck and remember: e-mails, phone calls, e-mails, phone calls, e-mail, and phone calls. See a pattern yet?
:shock:
Cheers
Paul
 

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I hate to say it, but in GENERAL it seems that honda dealers don't care about the cruisers, only the dirt bikes (can't say either way on sport bikes). I have been to a few different dealers and the showroom has cruisers, a few sport and some dirt, but you go to the parts counter, you see the helmets, an ok selection of full face, but not too much, then you seethe gaudy colored ones, then the dirt bike helmets. Further on, you see riding jackets...a few ballistic, and then all sorts of different body armor for dirtbikes, behind the parts counter you see a couple cruiser accesories, then all dirt bike stuff, gloves:dirtbike, boots:dirtbike, you want tires? oh sorry, we don't stock tires for the cruisers we sell, want some knobbies for a dirtbike, we got you covered though :evil: . Honda could learn a few things from harley dealers, except for one dealer I have had nothing but good service from them.
 

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Discussion Starter #8
earl60446 said:
sdbrit68,
How can it be a 2005 if it was built in Nov of last year?
In any case, don't stay with a dealer that doesn't service you right, you can go to any dealer you want. Also don't argue with a dealer that gives you grief about not buying it from them, you don't really want them to work on your bike anyway.

good luck
earl
It was a close out I found at the end of last year,realistically, when you look at price versus bike, i probably would have stepped up to a vtx 1300, but the financing I got, and the out the door price........a clearance bike looked really good, plus I just like the way the spirit looks, very old school.

Dragoon,

Thanks much appreciated, i am calling Honda first thing tomorrow, I figure I'll be nice and give them the opportunity to make this right.

after that, they get war......but even afterwards, that dealership will not get any more of my money, they seem more concerned with where I bought it.

The sad thing, I am an impulse buyer when it comes to accessories......and I have a $3000 list of accessories I am craving.

I have talked to the general manager, since this is where we got the quad,seems like a decent guy, so I'll see what he has to say.

But service like this, makes you wonder if the extra expense for a harley is worth it
 

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My friend,

I think you will find that the folks on this web can point you at more places to buy accessories that provide better service, better selection and great price breaks. I do NOT buy accessories from a dealership UNLESS I am building a bike I am about to buy from them. This is simply my opinion and I may be shot out of the water in this but that’s my story and I am sticking to it.

Keep us in the loop, I am always looking for a new dealership and I work up your way so who knows.

Cheers

Paul
 

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sdbrit68 said:
took my new bike in last week ( less than 350 miles), because of a small oil leak, no problem, they said its covered under warranty.

I told the 19 year old specialist tech that I get an incredible amount of popping on deceleration.........so he gave me the lecture that it is a california bike, they are set to run lean, and they actually have a brass cover so you cant mess with the adjustments, if I want them to drill it out and adjust it, the manufacturer wont cover it.
I said ok, I'm going to have new pipes and jetting in before summer anyway.

Now they call me back today and tell me......." We think the carbs are shot '

I ask if they mean both of them, they said yeah.

fine again, Honda can cover it........they tell me since I bought a 2005, they wont cover it because of how old it is.

WTF......I have had it 5 weeks, 350 miles, they will damn well cover it. So now they are going to graciously call Honda and beg them to honor their freaking manufacturers warranty.

It sounds to me like the dealership makes more from consumer work than they do manufacturer work.....I can tell you, this damn place will get no more of my money, service or product.

I can honestly say, that if Honda wont fix it, it is going to sit at the dealership, and I wont make a payment, my credit score can handle it until I get it removed. It just gets me that they treat you like an idiot, then try to screw you, and act like thay are doing you a favor if they can fix it.

I have always had kawasaki's, this is my first non kawi, and I can say that every kawasaki only dealership i have ever dealt with would never pull this crap, they have always been the utmost in respect.

If you come to socal, I can tell you where not to have service done.

I love the looks of my spirit 1100, I love the way it handles, I am even more than happy with the power.

Even when it developed an oil leak in the side, I thought, oh well, better now than later........but this Honda wont stand by their product crap is ridiculous
I had my dealer adjust the A/F mixture screws on my first service and never heard them say it would invalidate my warranty? Some body is pulling your chain, most likely the jr who does the work, most 1100 riders have done this mod to eliminate the popping, all that is needed once you remove/drill the cap out is lightly seat the screws and back out 3.0 or 3.25 turns and that's it, "By the way, while you have it in there just tell them you want the cabs sync'd also.... :idea:
 

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Your warranty starts on the date you sign the papers and hand over the money, when you purchase it new from a dealer.
If the dealer is telling you that Honda won't cover messed up carbs,
they are full of it.

If they are telling you that it will void the warranty if the *adjust* the
carbs, they are full of it.
It very plainly states in the shop manual that the carbs *SHOULD* be
adjusted for altitude.

Dealerships do in fact make more from customer bill than they
do from warranty bill.
Some dealers are dirty in that they will try to pawn that crap
off on a customer so they can make those few extra bucks.

As far as it being a Honda dealer vs. Kawasaki dealer, that has nothing
to do with it.
My riding buddy has a new 1600 Vulcan Classic and he has had the same
type of crap from a couple of dealers AND Kawasaki themselves.
Sometime the manufacturer does screw up, but more often than not,
it's the greediness, lack of concern for the customer, and ignorance or stupidity of the dealer.

Don't be so quick to blame Honda for not standing beside their vehicles.
Like I said, more than likely, it's the dealer feeding you a line of crap
and they have probably never contacted Honda about any of it.
 

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It is nothing new when someone runs across a dealership that is not accommodating after the sale. I hate to say this, but dealer / manufacturer relations with the customer has suffered greatly in the last few years in nearly all categories of ownership ( bikes, cars RV's ).

I along with many of my friends who own 1/4 and 1/2 million dollar motorcoaches have had problems getting the manufacturer to stand behind their warranties and in a couple cases it requires a lawyers intervention.

Its a sad commentary when one considers that sales revenue and stock holder equity means more then a satisfied customer. It seems that all dealers ( motorcycles, car's, trucks, RV's ) are all bending over backwards to get that sale but then provide marginal service after the cash changes hands.

It has made me very picky in who and where I buy my bikes and cars from these days and I shop the dealer as much as I shop the type of vehicle I am buying.

Chris
 

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well I have been throughly pleased with Hendrix Honda in Charlotte and they were given great reviews from my friends. Each dealer is dufferent.
 

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Discussion Starter #14
well, after some nasty faxes to honda......I called and asked for teh tech department fax number, because I had some papers to send.

I actually realized, like most other companies, different department fax numbers are 1 off from each other......I sent a ton of faxes with a complaint letter.

3 hours later, I got a call........7 hours later, I am at the dealership picking up my bike with brand new adjusted carbs.

according to Honda.......its because they want to maintain customer relations.

All I care about, they finally did the right thing, build a good product, stand behind it, the good thing, they never made me lose my temper and yell

All the deceleration popping is gone, acceleration is smoother....its nice.

thanks everyone for letting me vent, but I will go to a different dealership from now on
 

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Once the warranty runs out, go ahead and talk to whatever dealer in your area has a good reputation. The local Harley shop up north says that they'll work on anything you bring to them, and I know the manager there and would trust him to do the job right. I also had a very good experience buying tires from a small independent shop that had just opened up earlier in the summer. As for the Honda/Yamaha dealer in town... they sold me Polaris snowmobile grease when I asked for the Honda Moly 60...
 
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