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Discussion Starter · #1 ·
I found a MS Fats 19" windshield listed for $143 + shipping as new in original packaging which the seller said was removed for taking pictures. Well the item arrived today at my doorstep and when I opened the box the shield had no protective covering over it. The plastic bag and a sheet of styrofoam were wadded up at the bottom of the box. The shield has a bunch of scratches and swirls top dead center along what looks like tape residue or some other gunk along with some other scratches on the loweres. The straps also have some scratches. The carton looks like it's been around the block a few time also. :twisted::twisted:
 

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File a claim with Ebay and site your reason as "Item not as described", take multiple pictures of the item, its container and packing, screencap the original ad on Ebay if you can...pass it all along to Ebay and ask for a refund...
 

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Discussion Starter · #4 ·
Yep, apply for a refund. You'll most likely get it. Straight out ask the seller for a refund first though. EBay will require that you communicate with the seller I believe.
The seller offers a full 30 day refund if it's not as described. I've taken pictures to back up my claim if needed. I wonder if negotiating a price reduction would be worthwhile if I can remove the scratches with Novu as recommended by Memphis Shields which costs ~ $20. I've never used it so have no idea how well it works. Or is it better just to cut my losses in return shipping?
 

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I found a MS Fats 19" windshield listed for $143 + shipping as new in original packaging which the seller said was removed for taking pictures. Well the item arrived today at my doorstep and when I opened the box the shield had no protective covering over it. The plastic bag and a sheet of styrofoam were wadded up at the bottom of the box. The shield has a bunch of scratches and swirls top dead center along what looks like tape residue or some other gunk along with some other scratches on the loweres. The straps also have some scratches. The carton looks like it's been around the block a few time also. :twisted::twisted:
Thats sucks i am sorry to hear that.

I had bought and sold a honda oem windshield and it had a special plastic bag that covered the entire shield plus styrofoam which held the windshield in like 6 very specific points where it would not scratch it, it was like suspended in the two halves of styrofoam.

I made sure to pack it up exactly like it was after inspecting it and I hate defects myself, so i packed it like i was shipping it to myself for my bike.

I had bought it for resale. buyer was quite happy and i coached him through the install, he was a member here from colorado, i wont mention his name.

Anyway, i am being long-winded sorry, RETURN IT, use the Ebay buyer protection and they pay return shipping.

sorry it happened to you man, i feel for you, i have had a similar thing done to me. thankfully its not that often
 

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Discussion Starter · #8 ·
For $143 did you get the mounting hardware also?
No, I ordered the mounting kit from CruiserAccessoriesOnline.com for $119 + $11.75 shipping. Going price just about everywhere is $149 for the trigger lock brackets.
 

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Discussion Starter · #9 ·
Anyway, i am being long-winded sorry, RETURN IT, use the Ebay buyer protection and they pay return shipping.

sorry it happened to you man, i feel for you, i have had a similar thing done to me. thankfully its not that often
I just did that tonight thru E-Bay. Damaged goods and not as advertised. Now I have to wait for the seller to reply to make it good. While I'm waiting, I'm going to remove the old shield and use his to check for fit for height and see if it clears my highway lights. :wink:
 

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The seller offers a full 30 day refund if it's not as described. I've taken pictures to back up my claim if needed. I wonder if negotiating a price reduction would be worthwhile if I can remove the scratches with Novu as recommended by Memphis Shields which costs ~ $20. I've never used it so have no idea how well it works. Or is it better just to cut my losses in return shipping?

Don't try to repair it, that could be all that is needed to void your claim
 

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Just wondering, what didn't you like about your old shield?
 

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Discussion Starter · #14 ·
Just wondering, what didn't you like about your old shield?
Too short for my 6'1" height so the wind would hit me on top of the helmet. My Dad who is 5'7" cut it down to 17" so he could see over it when he owned the bike.
 

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Discussion Starter · #15 ·
Today the seller agreed to the return request, refunding the full amount including shipping and provided a free return USPS label. So if you're looking for a MS Fats 19" MEM3310 on E-Bay don't buy it from Dustyparts or you'll get a scratched up one ;)
 

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I`m glad for you...
I bought my windshield (used) at the ABATE of GA Swap Meet several years ago...
We`re doing one of these April 4&5 in Griffin GA at the fairgrounds...
Y`all come :D
 

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So, are you going to by a new one now?
 

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Discussion Starter · #19 · (Edited)
So, are you going to by a new one now?
Yes sir! Found a web retailer out of CA that sells them at 10% below MS retail along with free USPS Priority shipping. Same company I ordered the mounting kit from. I'm sure it's factory direct ship from Memphis Shields as most suppliers do so it will be new in factory packaging. $175 for the 19" and $186 for 21" no matter the color or tint gradient so you save $20 over MS locked in retail price.
 
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