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For what it’s worth I’ll relate my experience with State Farm Insurance and let potential customers decide for themselves if this is the insurance company for them. State Farm is not my auto insurance carrier, but that of a guy who pulled away from a stop sign and collected me and my 1985 Suzuki GV1200. He stopped, called 911, stayed on the scene and accepted full responsibility to the CHP officer, so I have no beef with him.

But now to State Farm. After the bike sat in a tow yard for a couple of weeks SF called me and asked where I’d like to send it for a repair estimate. I told them I preferred the local Suzuki dealership, and the bike was picked up and taken there. So far so good. After a week or so a SF claims agent called and told me the repair estimate was something over $900. But the agent went on to say that parts needed for the repair (radiator, hoses, footpegs, turn signals, etc.) were no longer available, and therefore she could offer me only the sum of money estimated for the repairs, but not the repairs themselves. But, said I, if it can’t be repaired due to lack of parts, doesn’t that constitute a total loss? No, she replied, SF considers it “repairable” but just isn’t able to repair it, and therefore will only pay the cost of the (non-obtainable) parts. Obviously, I rejected the offer and insisted that they reconsider.

Well, that may have made somebody mad because the next offer I received a few weeks later was even less generous. This one categorized the bike as total loss, but valued it at only $1250 even though I had provided the agent with evidence that the average price being asked for the six comparable bikes currently being advertised nationwide on internet sites was $2500 (only about 5000 GV1200s and GV700s were sold during the brief 1985-86 production run of the two models, so they rarely appear for sale). SF’s estimate of value was supported by a claim that they had contacted two dealers whose suggestions of retail value averaged $1250. At the same time SF offered to let me buy the bike back from them at a salvage price of $775. In other words, they were willing to give me $475 as a settlement ($527 with tax and title reimbursement) and let me keep the damaged bike, now classed as a salvaged vehicle. They are thus claiming that the value of this motorcycle good operating condition is $1250 (paid to me), but as a total wreck is worth $775 (paid back to them). This was offered in spite of California insurance regulations which mandate full replacement value for the loss. I have, of course, referred the matter to the California Insurance Commission for adjudication. And anticipating the same kind of treatment with respect to the medical payment part of the settlement, I have reluctantly decided to get a lawyer to defend my interests there.

I am in the process of canceling my homeowner’s insurance with State Farm and going with another company. Ditto for my boat. So at a minimum they will lose about $2000 a year of my business. But more importantly I will not have to fear getting cheated out of a fair settlement on a major claim such as a house fire. The motorcycle is a nickel-dime matter, but the fact that they are so intransigent over a few hundred bucks does not bode well for claims involving real money.

So this has been my experience, and the reader can make up his/her own mind if State Farm is the insurance company they want to have. To paraphrase Fox News: I report, you decide.
 

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Name one insurance company that would have acted differently.
Not to just nay say you, but I think SF is one of the better companies.
No, I do not use them, but my boss does and the service he receives is outstanding.

Thus we are left feeling that when we have the opportunity to cheat an insurance company we feel justified doing so.

The best I have ever been treated was when the person that hit me had NO insurance whatsoever.
They paid cash - whatever the bill was.
 

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I have not had State Farm since I was in my 20's with my 85 Mustang. Now that I've been with several insurance companies over the years, I can say State Farm doesn't stand out among those that take care of their clients in an "above and beyond" sort of way.

That said, I applaud you for your actions in finding another company to go with. The only way to get their attention is by hurting their bottom line. It probably won't change how they do business, but it saves you the grief. My only word of advice is don't jump out of the frying pan in spite of the fire.
 

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Sorry to hear of State Farm jerking you around like that. My Mom was (and still is I think) with State Farm the whole time we were growing up. For me, I chose Progressive, as they offered the lowest possible rate. For the motorcycle, I've got 100/300/50 coverage with GEICO, who I am told is one of the better insurers of motorcyclists. I hope you get everything worked out, and get back on the road. Good luck!
 

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I was recently involved in a wreck on a one lane country road where an oncoming car failed to yield which forced me completely off the road and into a tree rather than hit the other vehicle. Since my truck is 11 years old I had dropped the collision coverage figuring if I was in an accident I would take the chance that it would have to be the other drivers fault for me to be able to collect anything. Long story short, my insurance company (State Farm) wouldn't even consider the possibility that it may be the other drivers fault even though the police officer stated in his report that the other driver was in the roadway at the time of the collision. Turns out that the other driver was also insured by State Farm, so by not finding the other driver at fault they didn't have to pay a claim. I plan to shop for another company and that means 2 vehicles, a motorcycle, as well as homeowners.
 

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I had a pair of car policies with state farm from the time i got my licence until i got married.

i had several tickets, a few accidents, and i just kept feeding them.

then they told me if i had another accident i would be cancelled.

I got married....they cancelled me.

(turns out, they knew better than i)

i've been on GEICO since.

(now i have 3 cars and two bikes.....and my SF home insurance agent is really pushing to get me back with them for my cars..)
 

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No customer skills

I had coverage from them for 15 years. An 18 wheeler slamed my little Ford and I call to ask from help in tracking down the company. I was told we will help but your rates will rise.
Two weeks ago, Geico got the policy. They cut the bill in half. My old agent never called. I called my daughter and she got the same deal from the Geico. Now I just need to add my bike.
 

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It's the nature of the beast. They'll woo you for your business (read premiums), but if you ever need to make a claim, they'll find a way to avoid having to pay. I have given insurance companies 10s of thousands in premiums over the years. Hurts to think about it.
 

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For years my parents thought State Farm was the cat's meow, they talked me into SF when I got my first car. When my wife and I got married, all those years ago, we found alternate insurance because they decided to slam us with a high rate. We ended up leaving and getting better insurance at a lower rate. It took a while but I finally talked my parents into looking elsewhere for insurance because they were getting hosed for YEARS..
 

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1. Quoting Fox News won't get you as much credibility as you might think. :eek:

2. Pulling one policy is not going to hurt State Farm's bottom line noticabley. Might get the attention of the agent. And make you feel better.

3. State Farm has treated me well. I have made 2 (count 'em, 2) uninsured motorist claims (Dade County rocks!) and one no-fault claim. My rates have only gone down over the years, never up.

:?: Maybe they just don't like you guys :?:
 

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I have been with Allstate on my auto, life, and home for many years. They have always taken care of me when at times they did not have to. One incident involved my son who had just gotten his license. He mis-judged a curve and ended up crossing the center line on a 4 lane Hi-way. This forced the auto beside him into a ditch which in turn guided the SUV into a large culvert. It totaled the new 40k Suburban. At the time I was under insured and fell short on coverage to pay for the SUV. I was faced with having to come up with more than $15k out of pocket to make up the difference. My agent worked with the other insurance carrier, and between the 2 the bill was paid. I was only out my deductible and the other party's deductible. A lot of it has got to do with the agent. Some just try harder.

On my motorcycles (2 cruisers and a Wing), I went with Progressive. With all coverage limits and deductibles being the same, Geico, Allstate, and Rider (which is underwritten by GMAC) were at least $200 per year higher on just one of my bikes, and $500 per year on all 3 bikes. I have not had to make a claim with them yet, but so far I am very pleased with their rates.

Stan
 

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Yea... I'm not going to get into the fun I've had with State Farm recently over the attempted theft/vandalism of our van.

When i first moved here to Alberta, I was treated like a new driver even though I had at least 15 years driving experience (gov't run insurance in BC vs. privatised here in AB). State Farm was going to charge me something ridiculous like $160 a MONTH for a 1995 Neon. Unless I got a $20 a month insurance policy, then I became a "multiple policy holder" and the rate dropped to just over $100.

Recently, i switched my 96 Escort to AMA (Canadian version of AAA) from State Farm, and the yearly savings will pay 2/3 of my motorcycle insurance. Eventually I'll be slowly getting rid of my policies through State Farm. Next one to be changed will be the motorcycle.
 

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There must be an issue with State Farm and motorcycles because all of my vehicles are insured with them but when i needed a quote for my bike it was double the price of everyone else.

However, after viewing their reaction to Hurricane Katrina which effected me as well as thousands of other people on the gulf coast I probably will seek another insurance company for the future. Also getting letter from them this week stating they wouldnt be writing ANY new home owners policies doesnt help. I think they suck. Period.
 

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I have state farm on my explorer.

SF sends me policy cancellation notices BEFORE the due date of my car insurance payments. Then i send the payment on time and get a 'please disregard the cancellation notice, thank you for your payment'. Talk about being ready to cancel you at the drop of a hat, they are ahead of the game by threatening you with a cancel before the payment was even due lol. God i hate SF.

Last year i paid my insurance for the entire year (good till july of this year). I just noticed, they never sent me updated insurance cards. Last cards i received from them ran out in January. Now i have to call them up and ask where the hell my insurance cards are :(
 

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That's the pit's Mike, I've heard other stories about them also, being an ole fart I'm now with AARP/Foremost, rate was better than the others for what coverage I wanted and so far have not had to test how they handle their claims, I wish you a lot of good luck on your claim and then I blow them off :shock: (just figureively speaking).
 

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I'm no fan of State Farm. That said...

1. Canceling your policies isn't going to hurt their bottom line. They're just too big, and you are very small in the grand scheme of things.

2. From what you describe, sorry to say, I can't see that they've done wrong. Face facts: Japanese motorcycles, with EXTREMELY rare exceptions, aren't worth much once they get to be voting age. I will confess that I am not familiar with your make/model. That said, I don't think it's worth a great deal of money. The insurance company is right: They cannot be repaired because parts are not available (indeed, most dealerships have signs posted stating such). Rare doesn't count. If it did, I would have been able to get $1,500 for my 1975 Goldwing (first year of production, just 5,000 manufactured, and it's a freaking Goldwing, fer chrissakes) that was in near-mint aesthetic and flawless mechanical condition. After much advertising, I could not, and therefore gave the bike away to a friend rather than accept $1,000 from a stranger. Bottom line: What you think your motorcycle is worth doesn't mean squat. The $2,500 asking price you refer to also doesn't mean squat--what evidence is there that folks asking $2,500 actually got what they were asking (again, in my case, I couldn't get close to the asking price)? If I were you, I'd count my blessings that I wasn't seriously injured, take the grand-or-so that SF offered and get a new bike. Sucks, I know, but sometimes life is like that.
 

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I had a bad experience when I was hit by a state farm insured driver back in 1990, or 1991. girl backed right out into the side of my truck.

the damage estimate was ONLY $480

they initially offered 50% saying that I was partially at fault for being directly behind her car as she backed up, she was backing out of a parking spot, where I was was the lane to travel THROUGH the parking lot.

anyway, long story short, many calls later, finally some regional guy said he would review the case, took over a week, no calls.
a check cam for the full amount later, I found out that the girl that hit me, had not only totaled that car out since hitting me, but had an accident in the replacement automobile.

STATE FARM SUCKS. bottom of the barrel.

USAA, has always gone to bat, always done me right, I have house, boat, cars, jetskis, with them, and I sleep soundly at night knowing that they wont weasel out of the their end of the deal.
 

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I had the same thing happen to me with SF when a car we just bought and hadn't made a payment on was totaled after being hit by a drunk driver two weeks after delivery. The car was used ( but one year old ) and they pulled their little book out and offered me much less then NADA blue book price. I fought with them for 6 months and never got anywhere so I took a multi thousand dollar beating.

After seeing how they screwed the Katrina home owners I wont have a thing to do with them.

They get away with what they do because their close ties to our elected officials. They have a huge and powerful lobby.

I have been with Geico for several years and appreciate their good service and low premiums. But then I haven't had a ticket since 1981 and have never had an at fault accident.

Chris
 

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Dupo said:
I have state farm on my explorer.

SF sends me policy cancellation notices BEFORE the due date of my car insurance payments. Then i send the payment on time and get a 'please disregard the cancellation notice, thank you for your payment'. Talk about being ready to cancel you at the drop of a hat, they are ahead of the game by threatening you with a cancel before the payment was even due lol. God i hate SF.

Last year i paid my insurance for the entire year (good till july of this year). I just noticed, they never sent me updated insurance cards. Last cards i received from them ran out in January. Now i have to call them up and ask where the hell my insurance cards are :(
I had SF many years ago on my car.
Just like Dupo, I always got the 'pending cancellation' notices before I got the invoices.

One time the invoice didn't show until about a week before the pending cancellation date.
So, being worried that they might really drop the hammer on me, instead of mailing my check to some faraway state as usual, I drove downtown and handed the check personally to the local agent that very day (5-6 days before it was due).

Even got a dated written receipt.

A few weeks go by, then I get a letter in the mail:
"Thank you for your payment, your policy has been cancelled."

WTF?!?! :shock:

A couple frantic phone calls later enlightens me to the fact that the local office got my check to the main office past the cancellation date, and therefore I was cancelled. (Even though I had a receipt.)

I was told that even IF, yes, that's right, they said IF this was their error, once I was cancelled in the computer there was no way to 'fix the glitch'. :evil:

But, I could initiate a new policy, but at a higher rate, since they had to charge more for people who have been cancelled; and they tried to insist they were doing me a favor since their general policy is to deny new policies to those who have been cancelled within some recent time period.

What-ever. :roll:

I've been with Farmer's Insurance now for ten years, and have zero complaints. 8)

YMMV, -Kris
 
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